Web logs, popularly known as blogs, have become one of the hottest communication tools on the web, offering the opportunity for anyone to create their own free web site and encouraging opinions and interaction. Kari White takes a look at how you can create better business blogs in the workplace.

Blogs provide forums for individuals to create their own highly personal presentations to the web audience, and for consortia of all types to experience the sort of online community feeling that was pioneered by early newsgroups and by the phenomenal success of AOL in the 1990s.

Blogs have reached into the corporate and government sectors as well. A prominent federal magazine suggests that some company employees spend more time blogging than on personal e-mail, an average of over an hour a day. What started out as an outlet for teenage expression and grassroots journalism has turned into a lucrative communications tool for small and large businesses alike.

General Motors’ Vice Chairman, Bob Lutz, turned to the company’s blog when rumours surfaced about the discontinuation of the Pontiac and Buick brands. It became a means for a direct response, a way to talk to their consumers unfiltered.

Although a major newspaper called blogging “ephemeral, fast-paced and scathingly opinionated,” blogs continue to grow steadily in the corporate world and companies are realising their value.

Corporate Blogging

Corporate Blogging refers to a company producing or supporting a blog that it uses to accomplish business objectives. A blog can serve many purposes in a corporate setting. Internally, a blog can be a forum for discussion about work-related issues. The informal atmosphere is encouraging to internal corporate communication. From small-scale discussions to virtual “town meetings,” in which employees at all levels feel that they can be heard, blogs promote collaboration and knowledge sharing.

Blogging can help establish a company or employee as an expert in their field. By posting information about a certain topic, a person exhibits their knowledge of the subject matter, setting himself up as an authority. People will come to equate the site and the author with that topic. This reputation for subject mastery and expertise can boost your sales and consumer opinion.

A blog can be an interactive addition to an intranet or e-mail newsletters. Since automatic update notification is possible on blogs, people are more likely to stay on top of the latest postings.

Public Communication

Blogs can be used to communicate to prospects, clients, employees and the media. Press releases and project updates can be posted, as well as job opportunities or information that the company wants to distribute outside of the normal news channels.

A blog can strengthen the bonds between the company and its customers. When a company presents itself honestly and transparently, it not only builds trust, but instils loyalty as well. Customers are more likely to work with a company they feel they know better than another. Blogs allow for that informal communication. They create good word-of-mouth among customers who don’t read the trade magazines or business pages.

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